Customer Help

Frequently Asked Questions

Common ordering, shipping, and product questions for Hern Iron Works customers who prefer a clear path before placing an order.

How do I place an order if I do not want to use online checkout?

Call Hern Iron Works at (208) 765-3115 for ordering help.

Why do some products need shipping confirmation?

Heavy castings, cannon barrels, and cannonballs may require a manual UPS or freight quote. Hern Iron Works will confirm handling and freight details before shipment.

Are cannon purchase agreements still required?

Cannon product pages may include purchase-agreement downloads. Follow the instructions shown on the product page or call before ordering if anything is unclear.

Where can I ask about product fit or availability?

Use sales@hernironworks.com or call customer support at (800) 228-7794.

Are coupons available?

Coupon entry has been removed from the restored static cart and checkout surfaces unless Hern adds a live promotion later.